recent projects adventures stuff
BOdy of work
Hi.
Thanks for stopping by.
Email me if you want to see the work I’ve got behind the curtain, or if you want a tour through the weeds on some working files.
CHEWY
Product Design, Ecommerce, B2C, Internal Tools
untangling Repeat Customer Checkout
Returning customers were abandoning checkout at an alarming rate.
I designed and implemented a pattern to guide customers through editing info at checkout, and cleaned up the layout of the screen, to improve customer success.
Refining ORder Confirmation
Customers previously had different experiences post-checkout on mobile web or desktop. The inconsistency made it difficult to communicate with the customer.
I created an aligned experiences and moved the tone from transactional to conversational, making the experience more personal, and inline with our brand voice.
Launching Gift Cards
I partnered with product teams across multiple business verticals and guided the team of UX and Content Designers to deliver Chewy’s Gift Cards rollout.
This enormous project (we temporarily broke our collaboration tool) was the result of many talented hands and minds.
Coming soon: Getting to Gift Cards
Operation camp
Nonprofit, Fundraising, Brand Awareness, Community Building
I’m on the board of OperationCamp, a small (single-digit headcount) A 501(3)C non-profit organization that raises money to send children of fallen US service members to summer camps at little or no cost to the surviving parent or guardian. We’ve sent almost 100 kids in ten years. We can't take away their grief, but we can give them a place to make new friends, skills, and memories - and a chance for their caretakers to rest.
I designed, built, and maintain the website through Squarespace, guide the founder through updates, help plan and facilitate fundraisers, build obstacle courses, talk the founders through existential crisis, and entertain kids.
The toughest work is explaining to folks why we have to do it.
